Shipping & Returns

As of May 2020, WynnPharm Inc will be exclusively handling the distribution and fulfillment for DrNatura. To simplify the order processing, we provide a flat shipping and handling fee for all orders whether placed online or on the phone. 

For all domestic orders, please allow 3 - 5 business days for delivery.

All international orders, including Canada and Mexico, please allow 10-20 business days. Canada orders have a flat shipping fee of $19.95. All other international locations must pay real time rates. 

Expedited orders placed by 2pm Eastern Standard Time on regular business days will ship the same day. Expedited orders placed after 2pm on regular business days will ship on the next business day.

All orders placed on weekends will begin processing on the next business day.

Cancel or Change My Order:
If you discover an error in your order and would like to make a change (like an address update), or if you would like to cancel your order, please call our contact center at 1-800-877-0414. We’re available M-F 9:00am - 5pm EST to help you.

Missing or Defective Products:
In the event that the products are missing, defective or not in accordance with customer’s order, customer’s must notify DrNatura within fifteen (15) business days from the date of receipt via email to customerservice@wynnpharm.com or call us at 1-800-877-0414 Monday through Friday from 9am to 5pm EST.

Return My Order:
We want you to be happy with your purchase. DrNatura honors a generous 60-day unconditional money-back guarantee on all products – no questions asked! Please allow 10 to 15 days for refunds.. We do not issue refunds for products that are not returned, products returned after 60 days or shipping charges .

For a full refund on your products (not shipping), please complete the following within 60 days.

1. Mail all containers (opened or unopened) to:

           WynnPharm DrNatura Returns
           86 West Main Street
           Freehold, NJ 07728

2. Include a copy of your order invoice

3. Use UPS tracking or insured U.S. Mail to ensure proper delivery of your return. (optional) 

Have a question about your return?
Send an email to customerservice@wynnpharm.com or call us at 1-800-877-0414 Monday through Friday from 9am to 5pm EST.

We want you to be happy with our products. We offer a 60-day money-back policy. That’s how much we believe in the worth and effectiveness of each and every DrNatura product.